Privacy Policy

1. Introduction

Alusea ("we," "our," or "us") operates the website www.alusea.in (the "Website"). This Privacy Policy describes the types of personal information we collect when you visit our Website, submit a query or quote request, or interact with us in any way. It also explains how we use, store, and protect that information.

By accessing or using our Website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our Website.

2. Information We Collect

2.1 Personal Information You Provide

When you fill out our "Get Free Quote" or contact form, we collect the following information:

• Name — First name and last name
• Email Address — To respond to your enquiry
• Phone Number — To contact you regarding your request
• Message / Project Details — Any additional information you choose to provide about your requirements

2.2 Information Collected Automatically

When you visit our Website, certain information is collected automatically through cookies and similar technologies:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited, time spent on each page, and navigation path
• Referring website or source
• Device type (desktop, tablet, or mobile)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to enquiries — To process and reply to your quote requests, questions, or feedback.
• Provide services — To deliver the products and services you request, including custom aluminium door and window solutions.
• Internal notifications — To alert our team of new enquiries so we can respond promptly.
• Improve our Website — To analyse usage patterns and enhance user experience, content, and functionality.
• Legal compliance — To comply with applicable laws, regulations, and legal processes.

4. Third-Party Services

We use the following third-party services to operate and improve our Website. Each service may collect and process data under its own privacy policy:

5. Cookies & Tracking Technologies

Our Website uses cookies — small text files placed on your device — to improve your browsing experience and gather analytical data.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Website.

6. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• Service providers — With trusted third-party services (listed above) that assist in operating our Website and business, subject to their own privacy policies.
• Legal requirements — When required by law, court order, or governmental authority.
• Business transfers — In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted via our Website
• Restricted access to personal data within our organisation
• Secure third-party platforms for data storage

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, typically for the duration of our business relationship plus any additional period required by applicable law. Quote request data is retained for up to 24 months unless you request earlier deletion.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal information we hold about you.
• Correction — Request correction of inaccurate or incomplete information.
• Deletion — Request deletion of your personal information, subject to legal obligations.
• Objection — Object to the processing of your personal information for specific purposes.
• Portability — Request a machine-readable copy of your data.

To exercise any of these rights, please contact us using the details provided below.

10. Children's Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please get in touch: